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Shipping Policy

Effective Date: 10/18/2025
Company Name: Hearth & Grove Apothecary & Aromatics
Website: https://hearthandgroveapothecary.com/

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Thank you for shopping with Hearth & Grove Apothecary & Aromatics! We take pride in handcrafting and carefully packaging every candle and fragrance product to ensure it arrives safely and beautifully. Please review our shipping policy below.

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1. Order Processing

  • Orders are typically processed within 3–5 business days after payment is received.

  • During high-volume periods (such as holidays or special launches), processing times may extend slightly.

  • You will receive a confirmation email once your order has shipped, including tracking details.

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If your order includes made-to-order or custom items, additional processing time may apply. We will communicate any expected delays promptly.

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2. Shipping Rates and Delivery

A. Domestic Shipping (United States):

  • We offer standard and expedited shipping options at checkout.

  • Shipping costs are calculated based on order weight, size, and destination.

  • Most U.S. orders arrive within 3–7 business days after shipment.

B. Free Shipping:
We occasionally offer free shipping promotions. Eligibility will be clearly stated on the website or during checkout.

C. International Shipping (if applicable):

  • International shipping rates and delivery times vary by country.

  • Customers are responsible for any customs duties, import taxes, or fees imposed by the destination country.

  • Delivery may take 10–21 business days depending on location and customs clearance.

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3. Order Tracking

Once your order ships, you’ll receive an email with a tracking number. Please allow up to 24 hours for tracking information to update after receiving your confirmation.

If you haven’t received tracking updates after several days, contact us at support@hearthandgrove.com and we’ll assist you.

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4. Shipping Carriers

We primarily use USPS, UPS, and FedEx for domestic shipping. Carrier selection may vary depending on your location and order size.

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5. Delivery Issues and Delays

While we do our best to ensure timely delivery, once a package leaves our facility, we are not responsible for:

  • Delays caused by the shipping carrier

  • Incorrect or incomplete addresses provided by the customer

  • Lost or stolen packages after confirmed delivery

If your package is marked as delivered but cannot be located, please contact the carrier directly. We’re happy to assist in filing a claim if necessary.

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6. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery at hearthandgroveapothecary@gmail.com with your order number and photos of the packaging and product. We’ll work quickly to resolve the issue through a replacement or refund.

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7. Address Changes

Please double-check your shipping address before placing your order.
If you need to make a correction, contact us immediately. Once an order has been shipped, we cannot change the address.

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8. Local Pickup/Drop-off (Optional)

We offer local pickup/Drop-off:
We offer local pickup/Drop-off if you are located in Evansville, IN (Or willing to meet within the city for pick-up). You’ll receive an email when your order is ready, with pickup hours and instructions.

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9. Pre-Orders and Backorders

If an item is marked as a pre-order or backorder, estimated shipping times will be noted on the product page. Orders containing pre-order items will ship once all items are available unless otherwise arranged.

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10. Contact Us

If you have any questions about shipping, delivery times, or order status, please contact us:

Hearth & Grove Apothecary & Aromatics
Email: hearthandgroveapothecary@gmail.com
Website: https://hearthandgroveapothecary.com/
 

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