Privacy Policy

Effective Date: 10/18/2025
Last Updated: 10/18/2025
Company Name: Hearth & Grove Apothecary & Aromatics
Website: https://hearthandgroveapothecary.com/

At Hearth & Grove Apothecary & Aromatics, your privacy is very important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our brand.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information to provide you with a smooth and personalized shopping experience.

A. Information You Provide to Us:

Name
Billing and shipping addresses
Email address
Phone number (optional)
Payment details (processed securely via our payment providers)
Account login details (if applicable)
Preferences, reviews, or messages sent through our contact forms

B. Information Collected Automatically:

IP address, browser type, and operating system
Device information
Pages visited, time spent, and referring URLs
Cookies and similar tracking technologies (see Section 6 below)

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders, returns, and exchanges
Communicate about your orders, account, or inquiries
Send promotional offers and newsletters (only with your consent)
Improve our products, website experience, and customer service
Detect and prevent fraud or unauthorized transactions
Comply with legal and tax obligations

3. How We Share Information

We never sell your personal data. We only share it when necessary with trusted third parties who help us operate our business, such as:

Payment processors (e.g., Shopify Payments, PayPal, Stripe)
Shipping carriers (e.g., USPS, UPS, FedEx)
Email marketing services (for newsletters and product updates)
Analytics providers (to improve website performance)

All third parties are required to use your information only for the services they provide and to keep it secure.

We may also disclose your information if required by law or to protect our legal rights.

4. Data Retention

We retain personal information only as long as needed to fulfill the purposes outlined here, comply with legal requirements, or resolve disputes. When no longer necessary, we securely delete or anonymize the data.

5. Your Privacy Rights

Depending on where you live, you may have certain rights over your personal data.

For California Residents (CCPA):
You have the right to request access to, deletion of, or details about how we use your personal information. You may also opt out of the sale or sharing of your personal information (though we do not sell any personal data).

For EU/EEA Residents (GDPR):
You have the right to:

Access and request a copy of your personal data
Request correction or deletion of inaccurate or outdated information
Withdraw consent at any time
Object to processing or request data portability

To exercise your rights, please contact us at hearthandgroveapothecary@gmail.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website performance and functionality
Remember your preferences and shopping cart items
Analyze traffic and user behavior

You can disable cookies through your browser settings, though this may affect how our website functions.

7. Email Marketing and Communications

By subscribing to our mailing list, you agree to receive occasional updates, promotions, and news. You can unsubscribe at any time using the “Unsubscribe” link in our emails or by contacting us at privacy@hearthandgrove.com.

8. Security

We take reasonable administrative, technical, and physical precautions to safeguard your data from loss, theft, or unauthorized access. However, please note that no online transmission or storage method can be guaranteed 100% secure.

9. Children’s Privacy

Our website and products are not directed toward individuals under 13 years of age. We do not knowingly collect personal data from minors. If you believe we may have inadvertently collected information from a child, please contact us for removal.

10. International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the U.S., where data protection laws may differ from your country of residence. By using our website, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a new “Effective Date.” Please check this page regularly for updates.

12. Contact Us

For any privacy-related questions, concerns, or requests, please contact us:

Hearth & Grove Apothecary & Aromatics
Email: hearthandgroveapothecary@gmail.com
Website: https://hearthandgroveapothecary.com/