Refund Policy

Effective Date: 10/18/2025
Company Name: Hearth & Grove Apothecary & Aromatics
Website: https://hearthandgroveapothecary.com/

At Hearth & Grove Apothecary & Aromatics, every candle, fragrance, and product is thoughtfully handcrafted with care. We want you to love your purchase and feel completely satisfied with your experience. Because of the nature of our products, we have specific policies in place to ensure fairness and quality.

1. General Policy

Due to the handmade and personal-use nature of our products, we generally cannot accept returns or exchanges once an item has been opened or used. However, if you experience an issue with your order, please reach out — we’re always happy to help.

2. Eligibility for Returns

We will gladly accept returns or replacements for:

Incorrect or damaged items received
Missing items from your order
Quality concerns caused during shipping or production

To be eligible for a return or replacement:

You must contact us within 7 days of delivery
The item must be unused, unburned, and in its original packaging
Proof of purchase (order number or receipt) is required

Please email support@hearthandgrove.com with photos and a detailed description of the issue so we can assist promptly.

3. Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

Used or partially burned candles
Opened fragrance oils, wax melts, or diffusers
Custom or personalized items
Sale, clearance, or promotional products
Gift cards

4. Exchanges

If your product arrives damaged or defective, we’re happy to replace it with the same or a similar item of equal value. In some cases, we may offer store credit or a refund instead.

5. Refunds (if applicable)

Approved refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Shipping costs are non-refundable, except in cases where we made an error or the product was defective.

6. Return Shipping

If a return is approved, we’ll provide instructions for mailing your item.

For damaged or incorrect items: we’ll cover the cost of return shipping.
For voluntary returns (when applicable): you are responsible for return shipping costs.

We recommend using a trackable shipping method, as we cannot guarantee that we will receive returned items without tracking confirmation.

7. Gift Returns

If you received an item as a gift, you may be eligible for store credit for the value of the item once your return is approved. Please include the name or order number of the purchaser when contacting us.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as “delivered” by the carrier. If your package cannot be located, please contact the carrier directly. We’ll do our best to help initiate a claim or replacement where possible.

9. How to Start a Return or Replacement Request

To initiate a return, refund, or replacement request, please contact us at:

Hearth & Grove Apothecary & Aromatics
Email: hearthandgroveapothecary@gmail.com
Website: https://hearthandgroveapothecary.com/
Include:

Your order number
A description of the issue
Photos of the item (if damaged)

Our customer care team will respond within 2–3 business days.

10. Policy Updates

We may update this Returns & Refund Policy periodically to reflect changes in our practices or to comply with legal requirements. The updated version will always be available on this page.